Contact Croatia Airlines customer service
Contact Croatia Airlines on +385 1 6676 555. Star Alliance flag carrier of Croatia flying from Zagreb, Split and Dubrovnik to major European cities.
What Croatia Airlines customer service is like in practice
Croatia Airlines is Croatia's flag carrier and a Star Alliance member. The Zagreb service centre handles English calls during Croatian business hours. The summer peak — driven by Mediterranean tourism — creates substantial service volume.
Which Croatia Airlines channel to pick
Some Croatia Airlines channels are far better than others for specific problems. Use this as a quick reference for which channel to start with.
Zagreb service centre handles English calls.
Croatia Airlines frequent flyer notes
Miles & More
Frequent flyerCroatia Airlines uses the Lufthansa Group programme as a Star Alliance partner.
The Croatia Airlines verdict: what to know
Works well
- Star Alliance membership and Miles & More give partner reach.
Watch out
- Small network — summer is heavily loaded.
At a glance — Croatia Airlines
Croatia Airlines is hubbed at Zagreb (ZAG). The fleet of around 15 aircraft (Airbus A319, A320, A220 inbound) covers around 30 destinations.
- HQ
- Zagreb, Croatia
- Primary hub
- Zagreb Airport (ZAG)
- Alliance
- Star Alliance
Common Croatia Airlines support topics
Most calls to Croatia Airlines customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Croatia Airlines in the EU
If your Croatia Airlines flight departs from an EU airport — or arrives in the EU on Croatia Airlines metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Croatia Airlines
- What is Croatia Airlines's customer service phone number?
- Croatia Airlines customer service can be reached at +385 1 6676 555.
- What is Croatia Airlines's customer service email?
- You can email Croatia Airlines customer service at contact@croatiaairlines.hr.
- Where can I find Croatia Airlines support online?
- Visit https://www.croatiaairlines.com for official support options.
- Does Croatia Airlines customer service offer support in English?
- Yes, Croatia Airlines offers English-speaking customer service. Call +385 1 6676 555 for support in English.
- How do I email Croatia Airlines customer service?
- You can email Croatia Airlines customer service at contact@croatiaairlines.hr. Chatbot, WhatsApp and a support form are also available if you need a faster reply.
- Is Croatia Airlines customer service available 24 hours?
- Croatia Airlines customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.