Contact Copa Airlines customer service
Contact Copa Airlines customer service from the UK. Find phone number, website and opening hours for Panama's flag carrier.
- Phone: +507 217 2672
- Website: https://www.copaair.com/en-gs/
Fastest way to reach Copa Airlines
Pick the channel that matches your request — it reduces wait time and avoids transfers:
- Same-day changes, delayed or missed flight, medical assistance — call the phone number above.
- Baggage (lost, damaged, delayed) — start with the airline's online baggage tracer, then follow up by phone if unresolved.
- Refund or reimbursement — submit the online refund form on the official airline website.
- Name change, seat selection, booking modification — easiest through "Manage my booking" on the website; phone as fallback.
- Complaint or feedback — use the written complaint form on the airline's website so the case is traceable.
Common Copa Airlines support topics
Baggage claim. If your luggage arrives damaged, missing, or delayed, report it at the airport baggage desk before leaving and keep your baggage tag — the reference number is required for the online tracer. Compensation for lost baggage is governed by the Montreal Convention.
Refunds and reimbursement. Refund eligibility depends on the fare rules of your ticket. Non-refundable tickets may still qualify for a tax refund or travel voucher. When Copa Airlines cancels a flight, you can request a full cash refund via the online form regardless of fare class.
Name change and booking modification. Minor spelling corrections (up to 3 characters) are typically free. Larger changes, passenger substitution, or date/route changes follow your fare's change rules — check "Manage my booking" before calling.
Online check-in. Copa Airlines online check-in typically opens 24–30 hours before departure. At Tocumen International Airport and most major hubs, you can drop bags at self-service kiosks. Mobile boarding passes are supported in the airline app.
Special assistance. Request mobility, medical or unaccompanied-minor assistance at least 48 hours before departure through the contact channels above. Bringing a service dog or medical equipment requires advance notification.
Frequently asked questions about Copa Airlines
- What is Copa Airlines's customer service phone number?
- Copa Airlines customer service can be reached at +507 217 2672.
- Where can I find Copa Airlines support online?
- Visit https://www.copaair.com/en-gs/ for official support options.
- Does Copa Airlines customer service offer support in English?
- Yes, Copa Airlines offers English-speaking customer service. Call +507 217 2672 for support in English.
- Is Copa Airlines customer service available 24 hours?
- Copa Airlines customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.
Related airlines
Other Star Alliance airlines: Aegean Airlines · Air Canada · Air China · Air India · Air New Zealand
About Copa Airlines
Copa Airlines was founded in 1947 and is headquartered in Panama City, Panama. Its primary hub is Tocumen International Airport (PTY). IATA code CM, ICAO code CMP.
Copa Airlines is a member of Star Alliance.