Contact Brussels Airlines customer service
Contact Brussels Airlines. UK and US phone numbers, email service.en@brusselsairlines.com, chatbot, Miles & More and EU 261 compensation information.
Calling Brussels Airlines: the practical view
Brussels Airlines is the Lufthansa Group's Belgian arm — it shares Miles & More with the rest of the group and uses the same EU 261 portal workflow. The Brussels call centre handles some cross-group booking issues during European hours, which can be useful when the German Lufthansa line is overwhelmed.
Brussels Airlines support channels in practice
Brussels Airlines offers several support channels and they vary substantially in usefulness. Here's which one to reach for, depending on what you need.
Miles & More status carries over from the Lufthansa Group and gives priority phone routing. The Brussels centre also handles some Lufthansa booking issues during European business hours — useful if the German line is jammed.
EU 261 claims for SN flights go via the dedicated form on brusselsairlines.com — phone agents do not have settlement authority and will direct you to the form.
Earning and redeeming with Brussels Airlines
Miles & More — same programme as the rest of the Lufthansa Group. Status earned on any group carrier counts on Brussels Airlines.
Brussels Airlines at its best and worst
Works well
- African network depth is unusual for a small European carrier.
- Cross-group Miles & More status recognition.
Watch out
- Same EU 261 portal-only filing rule as the rest of the group.
At a glance — Brussels Airlines
Brussels Airlines is the flag carrier of Belgium and a Lufthansa Group subsidiary, hubbed at Brussels International (BRU). The fleet of around 40 aircraft covers approximately 90 destinations with particular strength in African routes (a legacy of predecessor Sabena's network).
- HQ
- Zaventem, Belgium
- Primary hub
- Brussels Airport (BRU)
- Alliance
- Star Alliance
- Group
- Lufthansa Group
- Fleet
- ~40 aircraft
- Destinations
- ~90 destinations
Common Brussels Airlines support topics
Most calls to Brussels Airlines customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Brussels Airlines in the EU
If your Brussels Airlines flight departs from an EU airport — or arrives in the EU on Brussels Airlines metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Brussels Airlines
- What is Brussels Airlines's customer service phone number?
- Brussels Airlines customer service can be reached at +44 800 640 40 04.
- What is Brussels Airlines's customer service email?
- You can email Brussels Airlines customer service at service.en@brusselsairlines.com.
- Where can I find Brussels Airlines support online?
- Visit https://www.brusselsairlines.com/gb/en/homepage for official support options.
- Does Brussels Airlines customer service offer support in English?
- Yes, Brussels Airlines offers English-speaking customer service. Call +44 800 640 40 04 for support in English.
- How do I email Brussels Airlines customer service?
- You can email Brussels Airlines customer service at service.en@brusselsairlines.com. Chatbot, WhatsApp and a support form are also available if you need a faster reply.
- Is Brussels Airlines customer service available 24 hours?
- Brussels Airlines customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.