Contact Avianca customer service
Contact Avianca customer service. Find UK phone number, website and opening hours for Colombia's flag carrier.
Calling Avianca: the practical view
Avianca emerged from Chapter 11 in 2021 as a leaner Star Alliance carrier focused on Colombia and Central America. The Bogotá-based service centre handles bilingual Spanish and English calls. LifeMiles is widely considered the most valuable Latin American FFP for partner redemptions.
Avianca support channels in practice
Avianca offers several support channels and they vary substantially in usefulness. Here's which one to reach for, depending on what you need.
The Bogotá service centre handles Spanish and English calls. LifeMiles Diamond members have dedicated priority routing.
The Avianca app handles seat changes and LifeMiles award redemptions.
Earning and redeeming with Avianca
LifeMiles
Frequent flyerAvianca's FFP is widely considered the best Latin American programme for partner redemptions, especially on Star Alliance carriers. Diamond is the top tier.
Avianca at its best and worst
Works well
- LifeMiles is unusually generous for Star Alliance partner redemptions.
- Bogotá hub geography excellent for Latin America connecting traffic.
- Post-Chapter 11 operational discipline is much improved.
Watch out
- Network is smaller than pre-2020 Avianca.
At a glance — Avianca
Avianca is the flag carrier of Colombia and a Star Alliance member, hubbed at Bogotá El Dorado (BOG) with secondary bases at Lima and San Salvador. The fleet of around 130 aircraft (Airbus A320 family, Boeing 787) covers around 100 destinations across Latin America, North America, and Europe. Post-Chapter 11 (exited 2021), Avianca operates with focused network and improved reliability.
- HQ
- Bogotá, Colombia
- Primary hub
- El Dorado International Airport (BOG)
- Alliance
- Star Alliance
- Fleet
- ~130 aircraft
- Destinations
- ~100 destinations
Common Avianca support topics
Most calls to Avianca customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Avianca in the EU
If your Avianca flight departs from an EU airport — or arrives in the EU on Avianca metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Avianca
- What is Avianca's customer service phone number?
- Avianca customer service can be reached at +44 203 519 7700.
- Where can I find Avianca support online?
- Visit https://www.avianca.com/en-gb/ for official support options.
- Does Avianca customer service offer support in English?
- Yes, Avianca offers English-speaking customer service. Call +44 203 519 7700 for support in English.
- Is Avianca customer service available 24 hours?
- Avianca customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.