Contact Austrian Airlines customer service
Contact Austrian Airlines customer service. Find UK and US phone numbers, chatbot, Miles & More support and your rights to EU 261 compensation.
Inside Austrian Airlines customer service
Austrian is part of the Lufthansa Group and shares the Miles & More frequent-flyer programme. The Vienna service centre handles its own ground operations at the hub — unusual for a group subsidiary — which means in-airport disruption issues are best resolved at the Vienna service desks rather than via phone, because the gate agents have rebooking authority the phone team does not.
Austrian Airlines channels: which to choose
Picking the right channel for Austrian Airlines significantly cuts wait time. This guide shows where to start for each type of request.
Senator and HON Circle members get a dedicated line markedly shorter than the general Austrian number, especially around Vienna disruption days.
For same-day disruption at VIE, the airport service desk has rebooking authority that the phone team does not. Going to the desk in person is consistently faster than waiting on the phone.
EU 261 claims go via the Austrian Airlines portal. Like the rest of the Lufthansa Group, phone agents will redirect you.
Frequent flyer programme
Miles & More — the group-wide Lufthansa programme — is the Austrian FFP. Senator and HON Circle status earn priority phone routing across the entire group; Austrian, Lufthansa, SWISS, Brussels and Eurowings all recognise the same tiers.
Strengths and watch-outs
Works well
- Vienna airport desk authority for in-day disruption is unusual for a group subsidiary.
- Miles & More status crosses the entire Lufthansa Group cleanly.
- Vienna hub geography excellent for Central/Eastern European connections.
Watch out
- Compensation always via portal, never settled on the phone.
- Vienna slot constraints can move passengers between Austrian, Lufthansa and SWISS metal during disruption.
At a glance — Austrian Airlines
Austrian is the flag carrier of Austria and a Lufthansa Group subsidiary, hubbed at Vienna International (VIE). The fleet of around 65 aircraft (Airbus A320 family and Boeing 767/777) covers approximately 100 destinations, with particular strength in connecting Central and Eastern Europe via Vienna.
- HQ
- Vienna, Austria
- Primary hub
- Vienna International Airport (VIE)
- Alliance
- Star Alliance
- Group
- Lufthansa Group
- Fleet
- ~65 aircraft
- Destinations
- ~100 destinations
Common Austrian Airlines support topics
Most calls to Austrian Airlines customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Austrian Airlines in the EU
If your Austrian Airlines flight departs from an EU airport — or arrives in the EU on Austrian Airlines metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Austrian Airlines
- What is Austrian Airlines's customer service phone number?
- Austrian Airlines customer service can be reached at +44 20 76608190.
- Where can I find Austrian Airlines support online?
- Visit https://www.austrian.com/gb/en/homepage for official support options.
- Does Austrian Airlines customer service offer support in English?
- Yes, Austrian Airlines offers English-speaking customer service. Call +44 20 76608190 for support in English.
- Is Austrian Airlines customer service available 24 hours?
- Austrian Airlines customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.