Contact Uzbekistan Airways customer service
Contact Uzbekistan Airways customer service for booking changes, refunds, baggage claims, delayed flights and Uzbek passenger rights. Phone numbers, opening hours and support channels for Uzbekistan's national carrier.
Inside Uzbekistan Airways customer service
Uzbekistan Airways is the flag carrier of Uzbekistan, operating regional Central Asian and selected international routes.
Uzbekistan Airways channels: which to choose
Picking the right channel for Uzbekistan Airways significantly cuts wait time. This guide shows where to start for each type of request.
Tashkent service centre handles Russian, Uzbek, and English calls.
At a glance — Uzbekistan Airways
Uzbekistan Airways is hubbed at Tashkent (TAS). Fleet includes Boeing 737, 757, 767, 787, and Airbus A320 family aircraft on Central Asian and selected European/Asian routes.
- HQ
- Tashkent, Uzbekistan
- Primary hub
- Tashkent International Airport (TAS)
Common Uzbekistan Airways support topics
Most calls to Uzbekistan Airways customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Uzbekistan Airways in the EU
If your Uzbekistan Airways flight departs from an EU airport — or arrives in the EU on Uzbekistan Airways metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Uzbekistan Airways
- What is Uzbekistan Airways's customer service phone number?
- Uzbekistan Airways customer service can be reached at +44 207 935 1899.
- Where can I find Uzbekistan Airways support online?
- Visit https://www.uzairways.com/en/ for official support options.
- Does Uzbekistan Airways customer service offer support in English?
- Yes, Uzbekistan Airways offers English-speaking customer service. Call +44 207 935 1899 for support in English.
- Is Uzbekistan Airways customer service available 24 hours?
- Uzbekistan Airways customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.