Contact Tunisair customer service
Contact Tunisair customer service from the UK. Find phone number, website and opening hours for Tunisia's national flag carrier.
What Tunisair customer service is like in practice
Tunisair is the flag carrier of Tunisia. The Tunis service centre handles French and Arabic calls primarily.
Which Tunisair channel to pick
Some Tunisair channels are far better than others for specific problems. Use this as a quick reference for which channel to start with.
Tunis service centre handles French and Arabic calls.
At a glance — Tunisair
Tunisair is hubbed at Tunis-Carthage (TUN). Fleet of around 25 aircraft (Airbus A320 family, Boeing 737-600) covers around 50 destinations focused on Europe, Africa, and the Middle East.
- HQ
- Tunis, Tunisia
- Primary hub
- Tunis–Carthage International Airport (TUN)
Common Tunisair support topics
Most calls to Tunisair customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Tunisair in the EU
If your Tunisair flight departs from an EU airport — or arrives in the EU on Tunisair metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Tunisair
- What is Tunisair's customer service phone number?
- Tunisair customer service can be reached at +216 70 019 160.
- Where can I find Tunisair support online?
- Visit https://www.tunisair.com/ for official support options.
- Does Tunisair customer service offer support in English?
- Yes, Tunisair offers English-speaking customer service. Call +216 70 019 160 for support in English.
- Is Tunisair customer service available 24 hours?
- Tunisair customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.