Contact Transavia customer service
Contact Transavia customer service from the UK or worldwide. Find phone, WhatsApp, opening hours and EU 261 / UK 261 compensation information.
What Transavia customer service is like in practice
Transavia is KLM's wholly-owned low-cost subsidiary, with separate operations in the Netherlands and France. The customer-service model is app-first. Flying Blue cross-credit is available for Transavia bookings.
Which Transavia channel to pick
Some Transavia channels are far better than others for specific problems. Use this as a quick reference for which channel to start with.
Transavia's app handles most routine changes.
Transavia frequent flyer notes
Flying Blue
Frequent flyerTransavia bookings earn Flying Blue miles via the Air France-KLM Group integration.
The Transavia verdict: what to know
Works well
- Flying Blue earning is a meaningful advantage among European LCCs.
At a glance — Transavia
Transavia operates two AOCs: Transavia Netherlands (hubbed at Amsterdam Schiphol, AMS) and Transavia France (hubbed at Paris-Orly, ORY). The combined fleet of around 110 aircraft (Boeing 737-800 and 737 MAX) covers around 130 destinations focused on Mediterranean and North African leisure routes.
- HQ
- Schiphol, Netherlands
- Primary hub
- Amsterdam Airport Schiphol (AMS)
- Group
- Air France–KLM
Common Transavia support topics
Most calls to Transavia customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Transavia in the EU
If your Transavia flight departs from an EU airport — or arrives in the EU on Transavia metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Transavia
- What is Transavia's customer service phone number?
- Transavia customer service can be reached at +352 27 002 728.
- Where can I find Transavia support online?
- Visit https://www.transavia.com/en-eu/home/ for official support options.
- Does Transavia customer service offer support in English?
- Yes, Transavia offers English-speaking customer service. Call +352 27 002 728 for support in English.
- Does Transavia offer WhatsApp support?
- Yes, you can contact Transavia customer service via WhatsApp at 35227862215. See all contact channels on this page.
- Is Transavia customer service available 24 hours?
- Transavia customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.