Contact Smartwings customer service
Contact Smartwings customer service from the UK. Find phone number, website and opening hours for the largest airline in the Czech Republic.
Calling Smartwings: the practical view
Smartwings is a Czech charter airline operating Mediterranean and Canary Islands routes from Czech, Polish, and Slovak airports.
Smartwings support channels in practice
Smartwings offers several support channels and they vary substantially in usefulness. Here's which one to reach for, depending on what you need.
Smartwings web tools handle routine changes.
At a glance — Smartwings
Smartwings is hubbed at Prague (PRG) with multiple Central European secondary bases. The Boeing 737 fleet covers Mediterranean leisure routes.
- HQ
- Prague, Czech Republic
- Primary hub
- Václav Havel Airport Prague (PRG)
Common Smartwings support topics
Most calls to Smartwings customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Smartwings in the EU
If your Smartwings flight departs from an EU airport — or arrives in the EU on Smartwings metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Smartwings
- What is Smartwings's customer service phone number?
- Smartwings customer service can be reached at +420 222 888 888.
- Where can I find Smartwings support online?
- Visit https://www.smartwings.com/en/ for official support options.
- Does Smartwings customer service offer support in English?
- Yes, Smartwings offers English-speaking customer service. Call +420 222 888 888 for support in English.
- Is Smartwings customer service available 24 hours?
- Smartwings customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.