Contact Sky Express customer service
Contact Sky Express customer service for booking changes, refunds, baggage claims, delayed flights and EU 261 compensation. Phone numbers, opening hours and support channels for the Greek regional airline.
Inside Sky Express customer service
Sky Express is a Greek regional carrier operating domestic Greek and selected European routes from Heraklion.
Sky Express channels: which to choose
Picking the right channel for Sky Express significantly cuts wait time. This guide shows where to start for each type of request.
Service centre handles English calls.
At a glance — Sky Express
Sky Express is hubbed at Heraklion (HER). ATR turboprop and ATR-72 / A320 fleet covers Greek islands and selected European destinations.
- HQ
- Heraklion, Greece
- Primary hub
- Heraklion International Airport (HER)
Common Sky Express support topics
Most calls to Sky Express customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Sky Express in the EU
If your Sky Express flight departs from an EU airport — or arrives in the EU on Sky Express metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Sky Express
- What is Sky Express's customer service phone number?
- Sky Express customer service can be reached at +30 210 997 0000.
- What is Sky Express's customer service email?
- You can email Sky Express customer service at info@skyexpress.gr.
- Where can I find Sky Express support online?
- Visit https://www.skyexpress.gr/en/ for official support options.
- Does Sky Express customer service offer support in English?
- Yes, Sky Express offers English-speaking customer service. Call +30 210 997 0000 for support in English.
- How do I email Sky Express customer service?
- You can email Sky Express customer service at info@skyexpress.gr. Chatbot, WhatsApp and a support form are also available if you need a faster reply.
- Is Sky Express customer service available 24 hours?
- Sky Express customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.