Contact Scoot customer service
Contact Scoot customer service for booking changes, refunds, baggage claims, delayed flights and passenger rights. Phone numbers, opening hours and support channels for Singapore Airlines' low-cost long-haul subsidiary.
Scoot customer service: what to expect
Scoot is Singapore Airlines' wholly-owned low-cost subsidiary, operating from Changi. The customer-service model is app-first with the Singapore-based call centre handling English calls. Scoot absorbed Tigerair in 2017 and now operates as a single Singapore LCC brand.
Getting through to Scoot
Each Scoot support channel is calibrated for a particular kind of problem. Match your request to the channel below.
Scoot's app and FlyScoot.com Manage Booking handle most changes.
The Singapore call centre handles English calls during Singapore business hours.
Scoot loyalty and elite tiers
KrisFlyer
Frequent flyerScoot bookings earn KrisFlyer miles. Scoot has its own "Scoot+" subscription for benefits.
Where Scoot excels — and where it struggles
Works well
- 787-9 long-haul LCC operation is unusual and reaches beyond LCC norm.
- KrisFlyer cross-credit with Singapore Airlines.
Watch out
- Long-haul LCC product is genuinely minimal — set expectations accordingly.
At a glance — Scoot
Scoot is hubbed at Singapore Changi (SIN). The fleet of around 60 aircraft (Airbus A320 family, A321neo, Boeing 787-9) covers around 60 destinations across Asia, Australia and selected long-haul (Berlin, Athens). Wholly-owned by Singapore Airlines Group.
- HQ
- Singapore
- Primary hub
- Singapore Changi Airport (SIN)
Common Scoot support topics
Most calls to Scoot customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Scoot in the EU
If your Scoot flight departs from an EU airport — or arrives in the EU on Scoot metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Scoot
- What is Scoot's customer service phone number?
- Scoot customer service can be reached at +65 3157 6434.
- What is Scoot's customer service email?
- You can email Scoot customer service at customerservices@flyscoot.com.
- Where can I find Scoot support online?
- Visit https://www.flyscoot.com/en/ for official support options.
- Does Scoot customer service offer support in English?
- Yes, Scoot offers English-speaking customer service. Call +65 3157 6434 for support in English.
- How do I email Scoot customer service?
- You can email Scoot customer service at customerservices@flyscoot.com. Chatbot, WhatsApp and a support form are also available if you need a faster reply.
- Is Scoot customer service available 24 hours?
- Scoot customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.