Contact RwandAir customer service
Contact RwandAir customer service for booking changes, refunds, baggage claims, delayed flights and Rwandan passenger rights. Phone numbers, opening hours and support channels for Rwanda's national carrier.
Inside RwandAir customer service
RwandAir is Rwanda's flag carrier, building intra-African connectivity from Kigali. The carrier signed a memorandum to join Oneworld in 2025.
RwandAir channels: which to choose
Picking the right channel for RwandAir significantly cuts wait time. This guide shows where to start for each type of request.
Kigali service centre handles English calls.
At a glance — RwandAir
RwandAir is hubbed at Kigali (KGL). The fleet of around 14 aircraft (Boeing 737, Airbus A330) covers around 25 destinations across Africa, the Middle East, and selected Europe and Asia.
- HQ
- Kigali, Rwanda
- Primary hub
- Kigali International Airport (KGL)
Common RwandAir support topics
Most calls to RwandAir customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying RwandAir in the EU
If your RwandAir flight departs from an EU airport — or arrives in the EU on RwandAir metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about RwandAir
- What is RwandAir's customer service phone number?
- RwandAir customer service can be reached at +250 252 588 588.
- Where can I find RwandAir support online?
- Visit https://www.rwandair.com/ for official support options.
- Does RwandAir customer service offer support in English?
- Yes, RwandAir offers English-speaking customer service. Call +250 252 588 588 for support in English.
- Is RwandAir customer service available 24 hours?
- RwandAir customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.