Joined Oneworld alliance, substantially expanding partner-network options.
Customer service · Oman Air
Contact Oman Air customer service
Contact Oman Air customer service from the UK. Find phone number, website and opening hours for Oman's national flag carrier.
EU 261 appliesMuscat, Oman
HubMCTMuscat International Airport
IATAWYICAO OMA
Founded1993
Phone+44 207 148 0800
Websitehttps://www.omanair.com/
Calling Oman Air: the practical view
Oman Air is the flag carrier of Oman and joined Oneworld in 2024. The Muscat service centre handles bilingual Arabic and English calls. Membership in Oneworld substantially expanded partner-network options for Sindbad members.
Oman Air support channels in practice
Oman Air offers several support channels and they vary substantially in usefulness. Here's which one to reach for, depending on what you need.
PhoneMuscat direct
Muscat service centre handles bilingual Arabic and English calls.
App / webbest for routine changes
Oman Air app handles seat changes and Sindbad redemptions.
Earning and redeeming with Oman Air
Sindbad
Frequent flyerOneworld Emerald is the top tier equivalence.
Lately at Oman Air
2024
At a glance — Oman Air
Oman Air is hubbed at Muscat (MCT). The fleet of around 45 aircraft (Airbus A320, A321 and Boeing 737 MAX, 787) covers around 50 destinations.
- HQ
- Muscat, Oman
- Primary hub
- Muscat International Airport (MCT)
Common Oman Air support topics
Most calls to Oman Air customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Oman Air in the EU
If your Oman Air flight departs from an EU airport — or arrives in the EU on Oman Air metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Oman Air
- What is Oman Air's customer service phone number?
- Oman Air customer service can be reached at +44 207 148 0800.
- Where can I find Oman Air support online?
- Visit https://www.omanair.com/ for official support options.
- Does Oman Air customer service offer support in English?
- Yes, Oman Air offers English-speaking customer service. Call +44 207 148 0800 for support in English.
- Is Oman Air customer service available 24 hours?
- Oman Air customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.