Contact Luxair customer service
Contact Luxair customer service from the UK. Find phone number, website and opening hours for Luxembourg's national flag carrier.
Inside Luxair customer service
Luxair is the flag carrier of Luxembourg and one of the smaller European national airlines. The Luxembourg customer-service team handles French, German, English and Luxembourgish calls during European business hours — multilingual coverage is essential given the country's diplomatic and EU-institution traveller mix. The carrier benefits from Luxembourg's position as a major European banking and EU-institution centre, with corresponding business-travel demand.
Luxair channels: which to choose
Picking the right channel for Luxair significantly cuts wait time. This guide shows where to start for each type of request.
Luxembourg service centre handles French, German, English and Luxembourgish calls during European business hours — wider multilingual coverage than typical for an airline of this size.
The Luxair app and luxair.lu handle seat selection and routine booking changes.
At a glance — Luxair
Luxair is hubbed at Luxembourg-Findel (LUX). The fleet of around 20 aircraft (Boeing 737-800 and 737 MAX, Dash-8 Q400 turboprops, and Embraer E195) covers major European destinations including business-focused routes to London, Paris, Frankfurt, Munich, Brussels, Geneva, Vienna, and Madrid plus selected leisure markets via the LuxairTours brand.
- HQ
- Luxembourg
- Primary hub
- Luxembourg Airport (LUX)
Common Luxair support topics
Most calls to Luxair customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Luxair in the EU
If your Luxair flight departs from an EU airport — or arrives in the EU on Luxair metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Luxair
- What is Luxair's customer service phone number?
- Luxair customer service can be reached at +352 2456 1.
- Where can I find Luxair support online?
- Visit https://www.luxair.lu/en/ for official support options.
- Does Luxair customer service offer support in English?
- Yes, Luxair offers English-speaking customer service. Call +352 2456 1 for support in English.
- Is Luxair customer service available 24 hours?
- Luxair customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.