Contact Icelandair customer service
Contact Icelandair customer service from the UK, US or worldwide. Find phone numbers, email, chat, opening hours and EU 261 / UK 261 compensation information.
Inside Icelandair customer service
Icelandair builds its commercial position around the Iceland-stopover model: Reykjavik (KEF) as a connecting hub between North America and Europe. The customer-service team is Iceland-based and small but English-fluent. EU 261 coverage is full — Iceland implements the regulation via the EEA agreement — and the airline's on-time performance is usually strong because the network is hub-and-spoke with limited weather variance compared with continental hubs.
Icelandair channels: which to choose
Picking the right channel for Icelandair significantly cuts wait time. This guide shows where to start for each type of request.
The Reykjavik service centre handles English calls during Icelandic business hours.
The Icelandair app handles seat selection and Saga Club redemptions.
Frequent flyer programme
Saga Club
Frequent flyerIcelandair's programme. Bilateral redemption partnerships with several US and European carriers.
Strengths and watch-outs
Works well
- Iceland-stopover business model is genuinely unique commercially.
- A321XLR fleet will replace 757-200s on thin trans-Atlantic routes.
Watch out
- Small carrier — disruption recovery is slower than the European majors.
At a glance — Icelandair
Icelandair is hubbed at Reykjavik Keflavik (KEF). The fleet of around 40 aircraft (Boeing 737 MAX, 757-200 in late wind-down, Airbus A321XLR inbound) covers around 50 destinations across North America and Europe. The stopover model lets passengers spend up to 7 days in Iceland at no additional airfare.
- HQ
- Reykjavík, Iceland
- Primary hub
- Keflavík International Airport (KEF)
Common Icelandair support topics
Most calls to Icelandair customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Icelandair in the EU
If your Icelandair flight departs from an EU airport — or arrives in the EU on Icelandair metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Icelandair
- What is Icelandair's customer service phone number?
- Icelandair customer service can be reached at +44 20 7874 1000.
- Where can I find Icelandair support online?
- Visit https://www.icelandair.com/ for official support options.
- Does Icelandair customer service offer support in English?
- Yes, Icelandair offers English-speaking customer service. Call +44 20 7874 1000 for support in English.
- Is Icelandair customer service available 24 hours?
- Icelandair customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.