Contact Georgian Airways customer service
Contact Georgian Airways (A9) customer service for booking changes, refunds, baggage claims, delayed flights and EU 261 compensation on European routes. Phone numbers, opening hours and support channels for Georgia's flag carrier.
Georgian Airways customer service: what to expect
Georgian Airways is the flag carrier of Georgia, operating predominantly Georgia-to-Europe and Georgia-to-Middle East scheduled routes. The Tbilisi customer-service team handles Georgian, Russian, and English calls during European business hours. The carrier benefits from Georgia's increasingly important position as a regional connector between Europe, the Caucasus, and the Middle East post the Russian airspace closure.
Getting through to Georgian Airways
Each Georgian Airways support channel is calibrated for a particular kind of problem. Match your request to the channel below.
Tbilisi service centre handles Georgian, Russian and English calls during European business hours.
Georgian Airways' website handles seat selection and basic booking changes for direct passengers.
At a glance — Georgian Airways
Georgian Airways is hubbed at Tbilisi (TBS). The small fleet of Boeing 737 and Embraer regional jets covers major European destinations (London, Paris, Brussels, Berlin, Vienna), Middle Eastern routes (Tel Aviv, Dubai), and selected CIS destinations. Wholly state-owned.
- HQ
- Tbilisi, Georgia
- Primary hub
- Shota Rustaveli Tbilisi International Airport (TBS)
Common Georgian Airways support topics
Most calls to Georgian Airways customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Georgian Airways in the EU
If your Georgian Airways flight departs from an EU airport — or arrives in the EU on Georgian Airways metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Georgian Airways
- What is Georgian Airways's customer service phone number?
- Georgian Airways customer service can be reached at +995 32 244 5588.
- Where can I find Georgian Airways support online?
- Visit https://www.georgian-airways.com/en/ for official support options.
- Does Georgian Airways customer service offer support in English?
- Yes, Georgian Airways offers English-speaking customer service. Call +995 32 244 5588 for support in English.
- Is Georgian Airways customer service available 24 hours?
- Georgian Airways customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.