Contact FlyOne customer service
Contact FlyOne customer service for booking changes, refunds, baggage claims, delayed flights and EU 261 compensation. Phone numbers, opening hours and support channels for the Moldovan low-cost airline.
Calling FlyOne: the practical view
FlyOne is Moldova's largest scheduled carrier, operating predominantly Moldova-EU routes plus selected destinations to the UK and Turkey. The Chișinău customer-service team handles Romanian, Russian, and English calls during European business hours. The carrier is significant for the Moldovan-EU labour-migration market, with the bulk of its passengers being Moldovan citizens working across the EU.
FlyOne support channels in practice
FlyOne offers several support channels and they vary substantially in usefulness. Here's which one to reach for, depending on what you need.
FlyOne's app and flyone.eu booking pages handle routine changes for direct-booked passengers.
Chișinău service centre handles Romanian, Russian and English calls during European business hours.
At a glance — FlyOne
FlyOne is hubbed at Chișinău (KIV). The fleet of Airbus A320ceo family aircraft (around 6 aircraft) covers Moldova-to-EU routes including key destinations such as Rome, Milan, Paris, London, Madrid and Lisbon, plus selected services to Turkey and Israel. The carrier benefits from EU 261 protection for its EU-departing flights.
- HQ
- Chișinău, Moldova
- Primary hub
- Chișinău International Airport (KIV)
Common FlyOne support topics
Most calls to FlyOne customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying FlyOne in the EU
If your FlyOne flight departs from an EU airport — or arrives in the EU on FlyOne metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about FlyOne
- What is FlyOne's customer service email?
- You can email FlyOne customer service at callcenter@flyone.eu.
- Where can I find FlyOne support online?
- Visit https://www.flyone.eu/en/ for official support options.
- Does FlyOne customer service offer support in English?
- Yes, FlyOne offers customer service in English. See the phone list on this page for the English-speaking line.
- How do I email FlyOne customer service?
- You can email FlyOne customer service at callcenter@flyone.eu. Chatbot, WhatsApp and a support form are also available if you need a faster reply.
- Is FlyOne customer service available 24 hours?
- FlyOne customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.