Contact Fiji Airways customer service
Contact Fiji Airways (FJ) customer service for booking changes, refunds, Tabua Club, Bula Business class, baggage claims and delayed flight support. Phone numbers, opening hours and support channels for Fiji's flag carrier.
- Phone: +679 330 4388
- Website: https://www.fijiairways.com/
Fastest way to reach Fiji Airways
Pick the channel that matches your request — it reduces wait time and avoids transfers:
- Same-day changes, delayed or missed flight, medical assistance — call the phone number above.
- Baggage (lost, damaged, delayed) — start with the airline's online baggage tracer, then follow up by phone if unresolved.
- Refund or reimbursement — submit the online refund form on the official airline website.
- Name change, seat selection, booking modification — easiest through "Manage my booking" on the website; phone as fallback.
- Complaint or feedback — use the written complaint form on the airline's website so the case is traceable.
Common Fiji Airways support topics
Baggage claim. If your luggage arrives damaged, missing, or delayed, report it at the airport baggage desk before leaving and keep your baggage tag — the reference number is required for the online tracer. Compensation for lost baggage is governed by the Montreal Convention.
Refunds and reimbursement. Refund eligibility depends on the fare rules of your ticket. Non-refundable tickets may still qualify for a tax refund or travel voucher. When Fiji Airways cancels a flight, you can request a full cash refund via the online form regardless of fare class.
Name change and booking modification. Minor spelling corrections (up to 3 characters) are typically free. Larger changes, passenger substitution, or date/route changes follow your fare's change rules — check "Manage my booking" before calling.
Online check-in. Fiji Airways online check-in typically opens 24–30 hours before departure. At Nadi International Airport and most major hubs, you can drop bags at self-service kiosks. Mobile boarding passes are supported in the airline app.
Special assistance. Request mobility, medical or unaccompanied-minor assistance at least 48 hours before departure through the contact channels above. Bringing a service dog or medical equipment requires advance notification.
Frequently asked questions about Fiji Airways
- What is Fiji Airways's customer service phone number?
- Fiji Airways customer service can be reached at +679 330 4388.
- Where can I find Fiji Airways support online?
- Visit https://www.fijiairways.com/ for official support options.
- Does Fiji Airways customer service offer support in English?
- Yes, Fiji Airways offers English-speaking customer service. Call +679 330 4388 for support in English.
- Is Fiji Airways customer service available 24 hours?
- Fiji Airways customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.
About Fiji Airways
Fiji Airways was founded in 1951 and is headquartered in Nadi, Fiji. Its primary hub is Nadi International Airport (NAN). IATA code FJ, ICAO code FJI.