Contact Fiji Airways customer service
Contact Fiji Airways (FJ) customer service for booking changes, refunds, Tabua Club, Bula Business class, baggage claims and delayed flight support. Phone numbers, opening hours and support channels for Fiji's flag carrier.
Inside Fiji Airways customer service
Fiji Airways is the flag carrier of Fiji, operating Pacific routes plus selected North American and Asian destinations.
Fiji Airways channels: which to choose
Picking the right channel for Fiji Airways significantly cuts wait time. This guide shows where to start for each type of request.
Fiji Airways app handles routine changes.
At a glance — Fiji Airways
Fiji Airways is hubbed at Nadi (NAN). The fleet of around 10 aircraft (Airbus A330, A350 inbound, Boeing 737 MAX) covers Pacific, US West Coast, and Asian destinations.
- HQ
- Nadi, Fiji
- Primary hub
- Nadi International Airport (NAN)
Common Fiji Airways support topics
Most calls to Fiji Airways customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Frequently asked questions about Fiji Airways
- What is Fiji Airways's customer service phone number?
- Fiji Airways customer service can be reached at +679 330 4388.
- Where can I find Fiji Airways support online?
- Visit https://www.fijiairways.com/ for official support options.
- Does Fiji Airways customer service offer support in English?
- Yes, Fiji Airways offers English-speaking customer service. Call +679 330 4388 for support in English.
- Is Fiji Airways customer service available 24 hours?
- Fiji Airways customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.