Contact easyJet customer service
Contact easyJet. UK phone number +44 330 5515151, live chatbot, email customer.support@easyJet.com, easyJet Plus support and EU 261 / UK 261 compensation.
easyJet customer service: what to expect
easyJet's customer-service operation is heavily self-service oriented — the app handles most booking changes and the website's "Get help" form is the primary written channel. Phone is chargeable and the team is small, so reserve it for genuine same-day problems. EU 261 claims must be filed via the form regardless of phone conversations.
Getting through to easyJet
Each easyJet support channel is calibrated for a particular kind of problem. Match your request to the channel below.
"Flexi" fare changes and most paid changes for standard fares are free or discounted through the Manage Bookings app; phone agents apply a phone-handling supplement to the same transaction. Use the app first.
The +44 330 365 5000 line is at standard UK rates; from abroad the rate can be high. The +43 1 718 7878 European number connects to the same call centre and can be cheaper from EU tariffs.
EU 261 claims via easyJet's online "Get help" form. The customer-service phone team does not have authority to issue compensation; expect a 4–6 week response window.
easyJet loyalty and elite tiers
easyJet Plus is a paid annual membership (not a traditional FFP) giving allocated seats, priority boarding and faster check-in.
Where easyJet excels — and where it struggles
Works well
- App is genuinely the fastest channel for booking changes.
- Plus membership is a useful low-cost frequent-flyer-equivalent for UK/EU commuters.
- European-domestic network density is very high at major bases.
Watch out
- Phone is chargeable — only use for genuine same-day problems.
- EU 261 strictly via form — no phone settlement.
- Sale fares come with seat-selection and bag fees that quickly increase the total cost.
At a glance — easyJet
easyJet is the second-largest European low-cost carrier (after Ryanair), hubbed at London Luton (LTN), London Gatwick (LGW), Manchester (MAN), Geneva (GVA), Berlin (BER) and several other bases. The fleet of around 340 aircraft (Airbus A319, A320, A321neo, A320neo) covers around 150 destinations across Europe, North Africa and the Middle East. easyJet Holidays (package tours) extends the brand.
- HQ
- Luton, England
- Primary hub
- London Luton (LTN)
- Fleet
- ~340 aircraft
- Destinations
- ~150 destinations
Common easyJet support topics
Most calls to easyJet customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying easyJet in the EU
If your easyJet flight departs from an EU airport — or arrives in the EU on easyJet metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about easyJet
- What is easyJet's customer service phone number?
- easyJet customer service can be reached at +44 (0) 330 5515151.
- What is easyJet's customer service email?
- You can email easyJet customer service at customer.support@easyJet.com.
- Where can I find easyJet support online?
- Visit https://www.easyjet.com/en/help-centre/contact/contact-us for official support options.
- Does easyJet customer service offer support in English?
- Yes, easyJet offers English-speaking customer service. Call +44 (0) 330 5515151 for support in English.
- How do I email easyJet customer service?
- You can email easyJet customer service at customer.support@easyJet.com. Chatbot, WhatsApp and a support form are also available if you need a faster reply.
- Is easyJet customer service available 24 hours?
- easyJet customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.