Contact Bulgaria Air customer service
Contact Bulgaria Air customer service from the UK. Find phone number, website and opening hours for the flag carrier of Bulgaria.
How Bulgaria Air handles customer service
Bulgaria Air is the flag carrier of Bulgaria, focused primarily on intra-European scheduled service from Sofia to major Western and Central European cities. The Sofia-based customer-service team handles Bulgarian, English, and German calls during European business hours. The carrier has Star Alliance partnerships through Lufthansa Group cooperation but is not itself a Star Alliance member. Bulgaria Air benefits from EU 261 protection for its EU-departing flights.
Reaching Bulgaria Air: by channel
The channel you choose makes a bigger difference for Bulgaria Air than for most carriers — this is where to start for each kind of request.
Sofia service centre handles Bulgarian, English and German calls during European business hours.
The Bulgaria Air app and air.bg handle seat selection and basic booking changes.
At a glance — Bulgaria Air
Bulgaria Air is hubbed at Sofia (SOF) with secondary operations at Varna (VAR) and Burgas (BOJ). The fleet of around 15 aircraft (Airbus A319/A320 family and Embraer E190) covers major European destinations including London, Paris, Madrid, Rome, Brussels, Frankfurt, Vienna, and Tel Aviv. Tourism-driven seasonal demand affects schedule density.
- HQ
- Sofia, Bulgaria
- Primary hub
- Sofia Airport (SOF)
Common Bulgaria Air support topics
Most calls to Bulgaria Air customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Bulgaria Air in the EU
If your Bulgaria Air flight departs from an EU airport — or arrives in the EU on Bulgaria Air metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Bulgaria Air
- What is Bulgaria Air's customer service phone number?
- Bulgaria Air customer service can be reached at +359 2 402 0400.
- Where can I find Bulgaria Air support online?
- Visit https://www.air.bg/en for official support options.
- Does Bulgaria Air customer service offer support in English?
- Yes, Bulgaria Air offers English-speaking customer service. Call +359 2 402 0400 for support in English.
- Is Bulgaria Air customer service available 24 hours?
- Bulgaria Air customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.