Contact Azerbaijan Airlines customer service
Contact Azerbaijan Airlines (AZAL) customer service for booking changes, refunds, baggage claims, delayed flights and Azerbaijani passenger rights. Phone numbers, opening hours and support channels for Azerbaijan's national carrier.
What Azerbaijan Airlines customer service is like in practice
AZAL (Azerbaijan Airlines) is the flag carrier of Azerbaijan, operating from Baku to regional Caucasus and European destinations.
Which Azerbaijan Airlines channel to pick
Some Azerbaijan Airlines channels are far better than others for specific problems. Use this as a quick reference for which channel to start with.
Baku service centre handles English and Russian calls.
At a glance — Azerbaijan Airlines
AZAL is hubbed at Baku Heydar Aliyev (GYD). Fleet covers Caucasus, Russia, and selected European destinations.
- HQ
- Baku, Azerbaijan
- Primary hub
- Heydar Aliyev International Airport (GYD)
Common Azerbaijan Airlines support topics
Most calls to Azerbaijan Airlines customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Azerbaijan Airlines in the EU
If your Azerbaijan Airlines flight departs from an EU airport — or arrives in the EU on Azerbaijan Airlines metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Azerbaijan Airlines
- What is Azerbaijan Airlines's customer service phone number?
- Azerbaijan Airlines customer service can be reached at +44 207 957 5570.
- Where can I find Azerbaijan Airlines support online?
- Visit https://www.azal.az/en/ for official support options.
- Does Azerbaijan Airlines customer service offer support in English?
- Yes, Azerbaijan Airlines offers English-speaking customer service. Call +44 207 957 5570 for support in English.
- Is Azerbaijan Airlines customer service available 24 hours?
- Azerbaijan Airlines customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.