Contact Atlantic Airways customer service
Contact Atlantic Airways on +298 34 10 00 or info@atlantic.fo. Find routes from the Faroe Islands, opening hours and booking management options.
Inside Atlantic Airways customer service
Atlantic Airways is the flag carrier of the Faroe Islands, primarily operating to mainland Europe and Iceland from Vágar.
Atlantic Airways channels: which to choose
Picking the right channel for Atlantic Airways significantly cuts wait time. This guide shows where to start for each type of request.
Service is handled from the Faroes-based office.
At a glance — Atlantic Airways
Atlantic Airways is hubbed at Vágar (FAE). Small fleet covers Faroe Islands to Denmark, Norway, Iceland, and selected European routes.
- HQ
- Sørvágur, Faroe Islands
- Primary hub
- Vágar Airport (FAE)
Common Atlantic Airways support topics
Most calls to Atlantic Airways customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Atlantic Airways in the EU
If your Atlantic Airways flight departs from an EU airport — or arrives in the EU on Atlantic Airways metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Atlantic Airways
- What is Atlantic Airways's customer service phone number?
- Atlantic Airways customer service can be reached at +298 34 10 00.
- What is Atlantic Airways's customer service email?
- You can email Atlantic Airways customer service at info@atlantic.fo.
- Where can I find Atlantic Airways support online?
- Visit https://www.atlanticairways.com for official support options.
- Does Atlantic Airways customer service offer support in English?
- Yes, Atlantic Airways offers English-speaking customer service. Call +298 34 10 00 for support in English.
- How do I email Atlantic Airways customer service?
- You can email Atlantic Airways customer service at info@atlantic.fo. Chatbot, WhatsApp and a support form are also available if you need a faster reply.
- Is Atlantic Airways customer service available 24 hours?
- Atlantic Airways customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.