Contact Air Tahiti Nui customer service
Contact Air Tahiti Nui customer service from the UK. Find phone number, website and opening hours for the flag carrier of French Polynesia.
Inside Air Tahiti Nui customer service
Air Tahiti Nui is the flag carrier of French Polynesia, operating long-haul routes from Papeete to Paris, Los Angeles, Tokyo, and Auckland.
Air Tahiti Nui channels: which to choose
Picking the right channel for Air Tahiti Nui significantly cuts wait time. This guide shows where to start for each type of request.
Service centres in Papeete, Paris, and Los Angeles handle French and English calls.
At a glance — Air Tahiti Nui
Air Tahiti Nui is hubbed at Papeete (PPT). Small fleet of Boeing 787-9 aircraft operates long-haul routes.
- HQ
- Papeete, French Polynesia
- Primary hub
- Faa'a International Airport (PPT)
Common Air Tahiti Nui support topics
Most calls to Air Tahiti Nui customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Air Tahiti Nui in the EU
If your Air Tahiti Nui flight departs from an EU airport — or arrives in the EU on Air Tahiti Nui metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Air Tahiti Nui
- What is Air Tahiti Nui's customer service phone number?
- Air Tahiti Nui customer service can be reached at +689 40 46 03 03.
- Where can I find Air Tahiti Nui support online?
- Visit https://www.airtahitinui.com/us-en for official support options.
- Does Air Tahiti Nui customer service offer support in English?
- Yes, Air Tahiti Nui offers English-speaking customer service. Call +689 40 46 03 03 for support in English.
- Is Air Tahiti Nui customer service available 24 hours?
- Air Tahiti Nui customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.