Contact Air Seychelles customer service
Contact Air Seychelles (HM) customer service for booking changes, refunds, Secure card, baggage claims, delayed flights and inter-island reservations. Phone numbers, opening hours and support channels for the Seychelles flag carrier.
What Air Seychelles customer service is like in practice
Air Seychelles is the flag carrier of Seychelles. The carrier has significantly contracted from its previous network, focusing on regional Indian Ocean operations.
Which Air Seychelles channel to pick
Some Air Seychelles channels are far better than others for specific problems. Use this as a quick reference for which channel to start with.
Seychelles service centre handles English calls.
At a glance — Air Seychelles
Air Seychelles is hubbed at Mahé (SEZ). Small fleet covers regional Indian Ocean routes.
- HQ
- Mahé, Seychelles
- Primary hub
- Seychelles International Airport (SEZ)
Common Air Seychelles support topics
Most calls to Air Seychelles customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Air Seychelles in the EU
If your Air Seychelles flight departs from an EU airport — or arrives in the EU on Air Seychelles metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Air Seychelles
- What is Air Seychelles's customer service phone number?
- Air Seychelles customer service can be reached at +248 439 1000.
- Where can I find Air Seychelles support online?
- Visit https://www.airseychelles.com/ for official support options.
- Does Air Seychelles customer service offer support in English?
- Yes, Air Seychelles offers English-speaking customer service. Call +248 439 1000 for support in English.
- Is Air Seychelles customer service available 24 hours?
- Air Seychelles customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.