Contact Air Serbia customer service
Contact Air Serbia (JU / ASL) from the UK and worldwide. Phone numbers, reservations, baggage help and UK 261 / EC 261/2004 compensation guidance.
Inside Air Serbia customer service
Air Serbia is Serbia's flag carrier, hubbed at Belgrade. The carrier exited Etihad Airways Group control in 2018 and has since operated as a Serbian-state-controlled airline. EU 261 applies to flights touching EU airspace.
Air Serbia channels: which to choose
Picking the right channel for Air Serbia significantly cuts wait time. This guide shows where to start for each type of request.
Belgrade service centre handles English calls.
Air Serbia app handles routine changes.
Frequent flyer programme
Etihad Guest
Frequent flyerAir Serbia bookings still earn Etihad Guest miles via legacy partnership.
At a glance — Air Serbia
Air Serbia is hubbed at Belgrade Nikola Tesla (BEG). The fleet of around 20 aircraft (Airbus A319, A320, A330 and ATR turboprops) covers around 80 destinations across Europe, the Middle East, and selected long-haul (Chicago, New York).
- HQ
- Belgrade, Serbia
- Primary hub
- Belgrade Nikola Tesla Airport (BEG)
Common Air Serbia support topics
Most calls to Air Serbia customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Air Serbia in the EU
If your Air Serbia flight departs from an EU airport — or arrives in the EU on Air Serbia metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Air Serbia
- What is Air Serbia's customer service phone number?
- Air Serbia customer service can be reached at +44 20 37 695 856.
- Where can I find Air Serbia support online?
- Visit https://www.airserbia.com/en/ for official support options.
- Does Air Serbia customer service offer support in English?
- Yes, Air Serbia offers English-speaking customer service. Call +44 20 37 695 856 for support in English.
- Is Air Serbia customer service available 24 hours?
- Air Serbia customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.