Contact Air Mauritius customer service
Contact Air Mauritius customer service from the UK. Find phone number, website and opening hours for the flag carrier of Mauritius.
Inside Air Mauritius customer service
Air Mauritius is the flag carrier of Mauritius, operating from Port Louis to European, African, Asian, and Australian destinations.
Air Mauritius channels: which to choose
Picking the right channel for Air Mauritius significantly cuts wait time. This guide shows where to start for each type of request.
Port Louis service centre handles English and French calls.
At a glance — Air Mauritius
Air Mauritius is hubbed at Sir Seewoosagur Ramgoolam (MRU). Fleet of Airbus A330 and ATR aircraft covers selected long-haul and regional Indian Ocean routes.
- HQ
- Port Louis, Mauritius
- Primary hub
- Sir Seewoosagur Ramgoolam International Airport (MRU)
Common Air Mauritius support topics
Most calls to Air Mauritius customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Air Mauritius in the EU
If your Air Mauritius flight departs from an EU airport — or arrives in the EU on Air Mauritius metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Air Mauritius
- What is Air Mauritius's customer service phone number?
- Air Mauritius customer service can be reached at +230 207 7070.
- Where can I find Air Mauritius support online?
- Visit https://www.airmauritius.com/ for official support options.
- Does Air Mauritius customer service offer support in English?
- Yes, Air Mauritius offers English-speaking customer service. Call +230 207 7070 for support in English.
- Is Air Mauritius customer service available 24 hours?
- Air Mauritius customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.