Contact Air Greenland customer service
Contact Air Greenland customer service. Phone +299 34 34 34 or the Copenhagen office +45 32 31 40 00. Find routes, opening hours and contact options.
How Air Greenland handles customer service
Air Greenland is Greenland's flag carrier with helicopter operations across the country and an Airbus A330-800 for the Copenhagen-Nuuk and Copenhagen-Kangerlussuaq routes.
Reaching Air Greenland: by channel
The channel you choose makes a bigger difference for Air Greenland than for most carriers — this is where to start for each kind of request.
Service is split between Nuuk and Copenhagen offices.
At a glance — Air Greenland
Air Greenland operates a mixed fleet of Airbus A330-800, Dash-8 turboprops, and helicopters across Greenland. The main long-haul route is Copenhagen to Nuuk via Kangerlussuaq.
- HQ
- Nuuk, Greenland
- Primary hub
- Nuuk Airport (GOH)
Common Air Greenland support topics
Most calls to Air Greenland customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Air Greenland in the EU
If your Air Greenland flight departs from an EU airport — or arrives in the EU on Air Greenland metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Air Greenland
- What is Air Greenland's customer service phone number?
- Air Greenland customer service can be reached at +299 34 34 34.
- What is Air Greenland's customer service email?
- You can email Air Greenland customer service at info@airgreenland.gl.
- Where can I find Air Greenland support online?
- Visit https://www.airgreenland.com for official support options.
- Does Air Greenland customer service offer support in English?
- Yes, Air Greenland offers English-speaking customer service. Call +299 34 34 34 for support in English.
- How do I email Air Greenland customer service?
- You can email Air Greenland customer service at info@airgreenland.gl. Chatbot, WhatsApp and a support form are also available if you need a faster reply.
- Is Air Greenland customer service available 24 hours?
- Air Greenland customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.