Contact Air Caraïbes customer service
Contact Air Caraïbes customer service for booking changes, refunds, baggage claims, delayed flights and EU 261 compensation. Phone numbers, opening hours and support channels for the French Caribbean carrier.
Air Caraïbes customer service: what to expect
Air Caraïbes is a French Caribbean-focused carrier, primarily serving the Antilles routes from Paris-Orly.
Getting through to Air Caraïbes
Each Air Caraïbes support channel is calibrated for a particular kind of problem. Match your request to the channel below.
Service is split between Paris-Orly and Pointe-à-Pitre call centres.
At a glance — Air Caraïbes
Air Caraïbes is hubbed at Pointe-à-Pitre (PTP) and Paris-Orly (ORY). The fleet of A330 and A350 aircraft covers French Antilles and selected leisure routes.
- HQ
- Les Abymes, Guadeloupe
- Primary hub
- Pointe-à-Pitre International Airport (PTP)
Common Air Caraïbes support topics
Most calls to Air Caraïbes customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Air Caraïbes in the EU
If your Air Caraïbes flight departs from an EU airport — or arrives in the EU on Air Caraïbes metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Air Caraïbes
- What is Air Caraïbes's customer service phone number?
- Air Caraïbes customer service can be reached at +33 8 20 83 58 35.
- What is Air Caraïbes's customer service email?
- You can email Air Caraïbes customer service at serviceclient@aircaraibes.com.
- Where can I find Air Caraïbes support online?
- Visit https://www.aircaraibes.com/en/ for official support options.
- Does Air Caraïbes customer service offer support in English?
- Yes, Air Caraïbes offers English-speaking customer service. Call +33 8 20 83 58 35 for support in English.
- How do I email Air Caraïbes customer service?
- You can email Air Caraïbes customer service at serviceclient@aircaraibes.com. Chatbot, WhatsApp and a support form are also available if you need a faster reply.
- Is Air Caraïbes customer service available 24 hours?
- Air Caraïbes customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.