Contact Air Algérie customer service
Contact Air Algérie customer service for booking changes, refunds, baggage claims, delayed flights and EU 261 compensation on EU departures. Phone numbers, opening hours and support channels for the Algerian flag carrier.
How Air Algérie handles customer service
Air Algérie is the flag carrier of Algeria. The Algiers service centre handles French and Arabic calls; English coverage is limited.
Reaching Air Algérie: by channel
The channel you choose makes a bigger difference for Air Algérie than for most carriers — this is where to start for each kind of request.
Algiers service centre handles French and Arabic calls primarily.
At a glance — Air Algérie
Air Algérie is hubbed at Algiers Houari Boumediene (ALG). The fleet of around 55 aircraft (Airbus A330, Boeing 737-800/-700, ATR-72) covers around 70 destinations.
- HQ
- Algiers, Algeria
- Primary hub
- Houari Boumediene Airport (ALG)
Common Air Algérie support topics
Most calls to Air Algérie customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Air Algérie in the EU
If your Air Algérie flight departs from an EU airport — or arrives in the EU on Air Algérie metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Air Algérie
- What is Air Algérie's customer service email?
- You can email Air Algérie customer service at callcenter@airalgerie.dz.
- Where can I find Air Algérie support online?
- Visit https://www.airalgerie.dz/ for official support options.
- Does Air Algérie customer service offer support in English?
- Yes, Air Algérie offers customer service in English. See the phone list on this page for the English-speaking line.
- How do I email Air Algérie customer service?
- You can email Air Algérie customer service at callcenter@airalgerie.dz. Chatbot, WhatsApp and a support form are also available if you need a faster reply.
- Is Air Algérie customer service available 24 hours?
- Air Algérie customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.